Complaints Procedure

In the unfortunate event that you may have a complaint, you have access to Alternative Dispute Resolution(ADR) and Online Dispute Resolution (ODR) for online sales. Please email you complaint to This email address is being protected from spambots. You need JavaScript enabled to view it.stanhopetravel.com

You can also access the European Commission online dispute resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint; it will not determine how your complaint should be resolved.